Freeze identity and scope
Save hostname, account ID, contracting company, licence claim and merchant or wallet recipient. Do not attach another FastPay profile because its name looks familiar.
This page is a decision worksheet built around a specific search task. It separates observable records, first-party wording and unresolved claims so the conclusion can be checked again after a material change.
Build the event timeline
List deposit, play, withdrawal, document, support and status events in order. Include amounts and reference numbers while redacting public copies.
Quote the applied rule
Preserve the accepted terms version and the operator’s exact decision. Ask for the transaction or behaviour that triggered the clause.
Escalate by competence
Use verified internal complaints first, then determine whether a regulator, ACMA, payment provider, bank or cyber-reporting channel can address that specific issue.
Avoid recovery services that create a second loss
Do not pay crypto tax, release or tracing fees to strangers, install remote-control software or share credentials. A genuine escalation path explains authority and evidence requirements.
Questions this page resolves
What remedy should a FastPay complaint request?
A trace, written decision, balance correction, account action or refund tied to the evidence.
Should screenshots be posted publicly?
Use redacted copies and keep sensitive originals private.
Where can Australians check an operator?
Use current ACMA guidance and the claimed regulator’s own register.